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July 24, 2024 The President of the General Authority of Civil Aviation (GACA), Abdulaziz bin Abdullah Al-Duailej, visited on Tuesday the Farnborough International Airshow, accompanied by the vice-presidents and CEOs of companies operating in the civil aviation sector in the Kingdom. The President of GACA and the accompanying delegation toured the exhibition’s pavilions and discovered the aviation industry’s modern technologies, innovations, and solutions, including advanced air mobility, space, and environmental sustainability. GACA signed a memorandum of cooperation (MoC) with Lilium, the leading German company in the manufacture of electric aircraft and the field of regional air transport, to develop and implement the regulatory framework necessary to introduce vertical take-off and landing (VTOL) aircraft into the Kingdom beginning from 2026. During the visit, Al-Duailej met with the CEOs of Embraer, a Boeing company Wisk, and Lilium, where aspects of cooperation in the civil aviation industry were reviewed. The President of GACA attended the signing of the memorandum of understanding (MoU) between the Saudi Academy of Civil Aviation (SACA), Prince Sultan University (PSU) and the British Cranfield University, which aims to develop aviation science research and exchange experiences between specialists.

July 22, 2024 The General Authority of Civil Aviation (GACA) issued its June report on the performance of domestic and international airports in Saudi Arabia. Airports are assessed based on 11 operational performance standards, which align with strategic objectives to enhance services and ensure a seamless traveler experience at Kingdom airports. The report ranked King Khalid International Airport, King Fahd International Airport, Abha International Airport, Al-Ahsa International Airport, and Qurayyat Airport highly. GACA categorizes airports for performance evaluation based on annual passenger numbers, ensuring a transparent approach. King Khalid International Airport in Riyadh secured the top spot in the category of airports with more than 15 million passengers annually, with an 82% compliance rate. Following closely behind was King Abdulaziz International Airport in Jeddah at 64%. In the category of international airports serving 5 to 15 million passengers annually, King Fahd International Airport tied for first place, with a 91% compliance rate. Prince Mohammed bin Abdulaziz International Airport followed with a 82% compliance rate. In the 2 to 5 million annual passenger category, Abha International Airport and King Abdullah bin Abdulaziz Airport in Jizan demonstrated a 100% compliance rate. However, Abha International Airport outperformed King Abdullah bin Abdulaziz Airport by surpassing higher targets in the specified evaluation criteria. In the category of less than 2 million passengers annually, Al-Ahsa International Airport achieved a 100% compliance rate, outperforming its competitors regarding average waiting time for departing and arriving flights. Qurayyat Airport came first in the domestic airport category, with a 100% compliance rate. It outperformed all competing airports regarding average waiting time for departing and arriving flights. GACA evaluates airport performance through operational performance standards focused on critical passenger touchpoints. These include check-in, security, passport control, customs, baggage claim, and assistance for passengers with reduced mobility (PRM). These metrics ensure a seamless and efficient travel experience for all passengers and are aligned with international best practices.

This news article is available only in the Arabic version.

July 21, 2024 The General Authority of Civil Aviation (GACA), with a delegation headed by GACA President Abdulaziz bin Abdullah Al-Duailej, is scheduled to participate in the 2024 Farnborough International Airshow, which will be held between July 22 and 26 at Farnborough Airport in the UK. The event will feature several important aviation industry activities. The Farnborough International Airshow provides a platform for GACA to showcase the role of the civil aviation sector in the Kingdom and the progress made in achieving the objectives of the National Aviation Strategy. It also aims to build relationships and investment partnerships with the civil aviation system in the UK. The Saudi delegation will review the available investment opportunities and the significant developments led by GACA in the aviation system to enable growth and innovation in the aviation industry. During the Saudi delegation's participation in the event, GACA, in partnership with the Saudi-British Joint Business Council, is planned to organize the Saudi-British Aviation Roundtable Meeting. This event aims to exchange expertise and highlight the investment opportunities offered by the Kingdom in this vital and important sector.

21 july, 2024 The General Authority of Civil Aviation (GACA) issued an index for the classification of air transport service providers and airports based on the number of complaints filed by travelers to the authority in June. GACA stated that the total number of complaints submitted by passengers against air carriers in June amounted to 900. Saudi Arabian Airlines (Saudia) was the least carrier complained about, with 12 complaints per 100,000 passengers. The state-run airline recorded a timely complaint handling rate of 99%. Flynas ranked second, with 14 complaints and a closure rate of 100%. Meanwhile, Flyadeal came third, with 18 complaints per 100,000 passengers, reporting a timely complaint closure rate of 96%. The most frequent complaints for June were about luggage, boarding and ticketing services. For the same month, King Abdulaziz International Airport in Jeddah reported the lowest complaints, at a rate of 0.4% per 100,000 passengers, among international airports that receive over six million passengers annually. Only 16 complaints were submitted by travelers, with a timely complaint handling rate of 77%. Abha International Airport was the least airport complained about, at a rate of 1% per 100,000 passengers, among international airports that receive less than six million passengers annually. Only eight complaints were submitted, with a timely complaint handling rate of 100%. For domestic reports, Bisha Airport recorded the lowest complaints per 100,000 passengers with one complaint, or 3%, recording a timely complaint processing rate of 100%.

This news article is available only in the Arabic version.